ヘルプデスク

const workflow = require('@jetbrains/youtrack-scripting-api/workflow'); const entities = require('@jetbrains/youtrack-scripting-api/entities'); exports.rule = entities.Issue.action({ title: 'Copy to issue tracker', command: 'copy to issue', guard: (ctx) => { return ctx.issue.project.isAgent(ctx.currentUser) && ctx.issue.isReported; }, action: function (ctx) { workflow.check(ctx.userInput.projectType.typeName !== "Helpdesk", "Please select a standard issue-tracking project") const issue = ctx.issue; const newIssue = issue.copy(ctx.userInput); workflow.message('A copy of this ticket was created in the {0} project as <a href="{1}">{2}</a>', ctx.userInput.name, newIssue.url, newIssue.id); issue.links['relates to'].add(newIssue); }, requirements: { Relates: { type: entities.IssueLinkPrototype, outward: 'relates to' } }, userInput: { type: entities.Project, description: 'Target project' } });

const entities = require('@jetbrains/youtrack-scripting-api/entities'); const workflow = require('@jetbrains/youtrack-scripting-api/workflow'); exports.rule = entities.Issue.onChange({ title: 'Merge duplicate tickets', guard: (ctx) => { return ctx.issue.links['duplicates'].added.isNotEmpty(); }, action: (ctx) => { const duplicate = ctx.issue.links['duplicates'].added.first(); workflow.check(duplicate.reporter.login === ctx.issue.reporter.login, "You can only merge tickets where the reporter is the same person") const commnet = ctx.issue.addComment("This ticket was merged into {0}, which was also reported by you.", duplicate.id) commnet.permittedUsers.clear() commnet.permittedGroups.clear() }, requirements: { Duplicate: { type: entities.IssueLinkPrototype, outward: 'is duplicated by', inward: 'duplicates' } } });

const entities = require('@jetbrains/youtrack-scripting-api/entities'); exports.rule = entities.Issue.action({ title: 'Merge tickets manually', command: 'merge with', guard: function (ctx) { return ctx.issue.project.isAgent(ctx.currentUser) && ctx.issue.isReported; }, action: function (ctx) { const source = ctx.issue; const target = ctx.userInput; source.links['duplicates'].add(target); }, requirements: { Duplicate: { type: entities.IssueLinkPrototype, outward: 'is duplicated by', inward: 'duplicates' } }, userInput: { type: entities.Issue, description: 'Target ticket for merge' } });

const entities = require('@jetbrains/youtrack-scripting-api/entities'); exports.rule = entities.Issue.onChange({ title: 'Reopen ticket when reporter adds a comment', guard: (ctx) => { return !ctx.issue.comments.added.isEmpty() && ctx.issue.reporter.login === ctx.issue.comments.added.first().author.login && ctx.issue.fields.State.name === ctx.State.Pending.name; }, action: (ctx) => { ctx.issue.fields.State = ctx.State.Open; }, requirements: { State: { type: entities.State.fieldType, Pending: {}, Open: {} } } });

const entities = require('@jetbrains/youtrack-scripting-api/entities'); const workflow = require('@jetbrains/youtrack-scripting-api/workflow'); exports.rule = entities.IssueComment.action({ title: 'New ticket from comment', command: 'toTicket', guard: function (ctx) { return ctx.issueComment.permittedGroups.isEmpty() && ctx.issueComment.permittedUsers.isEmpty() && ctx.issueComment.issue.project.isAgent(ctx.currentUser) }, action: function (ctx) { const description = ctx.issueComment.text; let issue = ctx.issueComment.issue; const author = issue.reporter; const project = issue.project; const commentIssue = new entities.Issue(author, project, ctx.userInput); commentIssue.description = description; const info = issue.addComment('A related ticket ({0}) has been created based on a comment from this ticket.', commentIssue.id) commentIssue.addComment('This ticket was created from a [comment in another ticket]({0}).', ctx.issueComment.url) info.permittedUsers.clear() info.permittedGroups.clear() }, userInput: { type: 'string', description: 'Ticket summary' } });

var entities = require('@jetbrains/youtrack-scripting-api/entities'); var workflow = require('@jetbrains/youtrack-scripting-api/workflow'); const firstReminderPolicyDays = 7; const secondReminderPolicyDays = 14; const retentionPolicyDays = 21; const oneDayMillis = 24 * 60 * 60 * 1000; exports.rule = entities.Issue.onSchedule({ title: "Remind reporters and close pending tickets automatically", cron: '0 0 0 * * ?', search: 'State: Pending', action: function (ctx) { const reporter = ctx.issue.reporter; let lastPublicComment = null; ctx.issue.comments.forEach(comment => { if (comment.author.login === reporter.login) { lastPublicComment = null; } else if (comment.permittedUsers.isEmpty() && comment.permittedGroups.isEmpty()) { lastPublicComment = comment; } }); if (lastPublicComment === null) { console.trace('Checking ticket ' + ctx.issue.id + ', last comment is not from the agent'); return; } const pendingIntervalDays = (ctx.ruleStarted - lastPublicComment.created) / oneDayMillis; if (pendingIntervalDays < firstReminderPolicyDays) { console.trace('Checking ticket ' + ctx.issue.id + ', too early to remind, pending = ' + pendingIntervalDays); return; } if (pendingIntervalDays > retentionPolicyDays + 1) { console.trace('Checking ticket ' + ctx.issue.id + ', too late to remind, pending = ' + pendingIntervalDays); return; } const firstReminderOverdue = pendingIntervalDays - firstReminderPolicyDays; if (firstReminderOverdue > 0 && firstReminderOverdue < 1) { reporter.notifyOnCase('reporterReminder', {}, ctx.issue); return; } const secondReminderOverdue = pendingIntervalDays - secondReminderPolicyDays; if (secondReminderOverdue > 0 && secondReminderOverdue < 1) { const params = { 'autoCloseDays': retentionPolicyDays - secondReminderPolicyDays }; reporter.notifyOnCase('reporterReminder', params, ctx.issue); return; } const autoCloseOverdue = pendingIntervalDays - retentionPolicyDays; if (autoCloseOverdue >= 0 && autoCloseOverdue < 1) { ctx.issue.fields.State = ctx.State.Solved; const params = { 'responseTimeoutDays': retentionPolicyDays }; reporter.notifyOnCase('reporterTicketClosed', params, ctx.issue); } }, requirements: { State: { type: entities.State.fieldType, Pending: {}, Solved: { name: 'Solved', isResolved: true } } } });

const entities = require('@jetbrains/youtrack-scripting-api/entities'); exports.rule = entities.Issue.onChange({ title: 'Assign ticket to author of first reply', guard: (ctx) => { const issue = ctx.issue; if (!issue.fields.Assignee && issue.comments.added.isNotEmpty() && issue.project.isAgent(ctx.currentUser)) { let hasAgentComment = false; let result = true; issue.comments.forEach(function (comment) { if (result && issue.project.isAgent(comment.author)) { if (hasAgentComment) { result = false; } else { hasAgentComment = true; } } }) return result; } return false; }, action: (ctx) => { const issue = ctx.issue if (issue.project.findFieldByName(ctx.Assignee.name).findValueByLogin(ctx.currentUser.login)) { issue.fields.Assignee = ctx.currentUser; } }, requirements: { Assignee: { type: entities.User.fieldType } } });